Vintage Purchase Policy
Items will be shipped within 1-8 business days, excluding weekends and holidays. I ship 2 or 3 times a week on Monday, Wednesday, and Friday. Due to the nature of vintage, certain pieces may require extra attention and cleaning prior to shipment so it may take longer than others to arrive. I want you to be happy with your purchase so I do our best to steam/clean and make your pieces truly presentable. This may take some time and could cause slight delays, so please bear with me.
Please notify me if you need an item right away. I do my best to work on them first. As I am frequently away for buying trips, or doing repairs, I may not get to your order right away. Please do not purchase wedding dresses if your wedding is within 2-4 weeks. There might be a possibility of fit issues so you’ll want to give yourself enough time for alterations if necessary. If you need an item urgently, please consider paying a rush fee.
For domestic orders, items will be shipped Priority Mail/Parcel Post for packages 14 oz. and above and First Class for anything below 14 oz. Items usually take 2-8 days for arrival. There might be delays at certain post offices due to COVID protocols and shortages of workers.
For international orders, items will be shipped First Class within 1-10 days and will be upgraded Priority based on preference or if an item is over 4 lbs. We will send an invoice for additional delivery charge or refund for excessive overages. Items will take anywhere from 1-8 weeks depending on customs to arrive to your destination. We are not responsible for customs charge that some countries may charge. Once an item is dispatched, we no longer hold responsibility. We are not responsible for wrong addresses, stolen, or lost packages on uninsured items. Please ask for insurance if you want extra coverage on your item(s) to make sure your item is entirely insured and we are able to recoup any losses on your behalf.
Expedited Orders
We can expedite delivery for international orders via Global Express (2-7 days), DHL (2-5 days), UPS Express (guaranteed 2-7) for an additional charge.
Returns
Here at Gossamer, I pick previously owned but mostly great condition items. Most items are not perfect, but they come with character and history and may have some flaws. Please don’t expect items to be perfect if you’re buying vintage as most items were handmade and imperfections are normal with age. While we clean most items, there might be a few we miss. Therefore, we recommend washing items before use due to age and possible smells, please contact us for tips on how to clean vintage items.
All sales are FINAL. There are no returns, only exchanges for store credit minus a 15% restocking fee for associated shipping, listing fee, and fuel costs. Only 1 exchange per order. If there is a price difference between the exchanged item(s), the difference will be returned in store credit only. Items must be received within 14 days after date of purchase, otherwise an automatic 30% restocking fee applies for late restocking of items. There are no returns on color differences from computer screen to actual items. Most items we offer are sheer, and is to be worn with a slip. We do not accept returns due to a sheer item.
INTERNATIONAL orders are not eligible for exchanges.
There are NO returns/exchanges on antique items 1930s or older, lingerie, and robes.
Please notify us within 2 days of receipt whether or not you'd like to exchange. We do not honor exchanges if notified past 2 days.
There are no refunds on RENTALS if you decide to cancel after 2 days of placing the order.
Any items sold at discount or ON SALE will be sold as-is with absolutely no exchanges and no exceptions. Please try to look to resell these as there are many marketplaces offering vintage items.
All sales at in-person or virtual shows are final.
Returns Address:
4891 Arrowhead Trail West SW
Lilburn, GA 30047
Thanks so much for your understanding and being a valued customer!
